svj66 Privacy Policy
— Your Information Is Safe

1 Introduction and Scope of Application

svj66 is a trusted online casino and sports betting platform operated for players in Bangladesh. We hold the privacy of our users in the highest regard and are committed to protecting their personal information.

This privacy policy ("Policy") applies to the svj66 website, mobile app, and all related services. By registering on or continuing to use our platform, you are considered to have consented to the terms of this policy.

This policy describes:

• What information we collect and how we collect it
• The purposes for which we use the collected information
• Who your information may be shared with
• What measures we take to protect your information
• What rights you have regarding your information

2 Information We Collect

svj66 may collect the following types of information as needed to provide its services. Each piece of information is collected for a specific, legitimate purpose.

2.1 Information You Provide Directly

When you create an account on svj66, make a deposit, withdraw, or contact us, the following information is collected:

• Full name and date of birth (for age verification)
• Valid email address
• Password (stored in fully encrypted form)
• Residential address
• National ID card or passport details (for KYC verification)
• Mobile wallet number — such as bKash, Nagad, Rocket, or Upay
• Financial transaction details and history

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device information (model, operating system)
• Browser type and version
• Login time, session duration, and activity logs
• Gaming history, bets, and transaction records
• Information collected through cookies and similar tracking technologies

3 Purposes of Data Use

svj66 uses collected information only for the following legitimate purposes. Information is not sold or shared with third parties for commercial reasons.

• Account Management: Ensuring registration, login, account verification, and secure access.
• Service Delivery: Providing betting, casino gaming, bonuses, and promotions.
• Financial Transactions: Accepting deposits, processing withdrawals, and ensuring transaction security.
• Identity Verification (KYC): Age confirmation and fraud prevention.
• Customer Support: Resolving your issues via live chat or email.
• Responsible Gaming: Monitoring unusual gaming behaviour and providing assistance.
• Security and Fraud Prevention: Preventing account misuse and money laundering.
• Legal Compliance: Adhering to applicable laws and regulations.
• Improvement and Analytics: Enhancing platform services and the user experience.

4 Cookies and Tracking Technologies

The svj66 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and operate the platform's core functions.
• Functionality Cookies: Used to remember language preferences, layout settings, and personalised configurations.
• Analytics Cookies: Help analyse website traffic, usage patterns, and performance.
• Security Cookies: Used to prevent fraudulent logins and cyberattacks.

4.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling cookies may prevent some platform features from working properly and may limit your gaming experience.

5 Data Sharing and Disclosure

svj66 never sells your personal information and does not transfer it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

5.1 Service Partners

Information may be shared with trusted partners such as payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, game suppliers, and customer service providers. These partners are contractually bound to comply with svj66's strict privacy rules.

5.2 Legal Obligations

We may be required to disclose information due to a court order, government directive, or legal requirement. In such cases, we will disclose only the minimum information legally necessary.

5.3 Prevention of Financial Crime

Information may need to be shared with relevant authorities to prevent money laundering, fraud, or terrorist financing.

6 Data Protection Measures

svj66 follows industry-standard technologies and processes to protect your personal information. Our security framework is as follows:

• SSL/TLS Encryption: All data transmission on the website and app is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain form; strong cryptographic hash algorithms are used.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
• Regular Security Audits: Periodic cybersecurity assessments conducted by third-party experts.
• Access Controls: Only authorised staff have limited access to user data on a need-to-know basis.
• Data Masking: Sensitive information (such as payment details) is displayed in masked form within the system.
• Firewall and Intrusion Detection: Real-time threat monitoring systems remain active at all times.

However, no data transmission over the internet can be guaranteed to be completely secure. You are also responsible for keeping your account password confidential and for not logging in from unfamiliar devices.

7 Your Rights

As a user of svj66, you have the following rights regarding your personal information:

To exercise these rights, email [email protected] or contact us directly via live chat. We are committed to responding to your request within 30 days.

8 Third-Party Links

Our platform may contain links to third-party services such as payment gateways and game suppliers. These third parties have their own privacy policies and process data according to their own terms.

Our platform features games from suppliers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other reputable providers. These organisations may have access to limited information necessary to operate their games.

Payment services — bKash, Nagad, Rocket, and Upay — operate under their own security and privacy rules. svj66 is not responsible for the policies of these services. We recommend that you also read the privacy policy of the relevant service.

9 Data Retention Period

svj66 does not retain your personal information longer than necessary. As a general rule:

• Account Information: Retained for as long as the account remains active.
• Transaction Records: May be retained for a defined period after account closure due to financial and legal obligations.
• KYC Documents: Retained for the period required by regulatory authority guidelines.
• Gaming Logs and Betting History: Retained for a defined period for security and dispute resolution purposes.
• Technical Logs: Generally deleted within 90 days.

Information required to meet legal obligations may be retained for a reasonable period even after an account is closed.

10 Protection of Minors

svj66 is a responsible gaming platform. Our services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification measures are in place during the registration process. If a user registers by providing a false age and this is later proven, the relevant account will be immediately cancelled and the collected information will be deleted.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

11 Policy Changes & Updates

svj66 reserves the right to update or revise this privacy policy as needed. If any significant changes are made to the policy:

• The update date on this page will be changed.
• Registered users may be notified via email.
• A notification may be shown when logging into the platform.

If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you review this page regularly.

We believe that transparency is the foundation of building a trust-based relationship with our users.

12 Contact & Complaints

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us. Our data protection team will consider your request with the utmost importance.

We generally respond to personal information requests within 30 business days. For urgent security matters, immediate assistance is available via live chat.